Terms and Conditions

These Terms and Conditions apply to the Puddlebug web site located at www.puddlebug.com.au. The Site is the property of Puddlebug and its licensors. By using this website you signify your consent to these Terms and Conditions. Do not use this website if you do not agree with all the Terms and Conditions set out below.

It is strongly recommended that you read through the Terms and Conditions that are outlined before making a purchase. We consider continuing with any transaction and purchasing from us an acknowledgment that you have read and accepted the terms as laid out below.

Puddlebug reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions at any time. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms and Conditions, Puddlebug grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.


Copyright and Trademarks

The trademarks, service marks, brands, names, logos and designs of Puddlebug are the property of Puddlebug or their respective owners. You may not remove or alter any Trademark. You may not use any Trademark displayed on this site without the expressed prior written permission of Puddlebug or the respective owners.

All of the materials appearing on this site, including but not limited to the Website design, text elements, brands, names, logos, designs including artwork/illustrations, materials, photographs, images, icons etc., as well as the selection, assembly and arrangement thereof, are the sole property of Puddlebug or their respective owners. Copyright © 2015, unless otherwise specified. All rights not expressedly granted herein are reversed. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the expressed written consent of the copyright owner.


Payment and Postage

 Please visit the payment and postage page.



We want you to be 100% satisfied with your Puddlebug purchase. If not, we will exchange or refund any item you are not completely satisfied with, if returned unused in its original undamaged packaging within 14 days of purchase. This applies to all purchases, including sale items. Please notify us in writing prior to sending goods back. With the exception of faulty goods, return postage is at the customer's expense. Refunds are for the order amount minus our incurred postage expense and are usually credited to your original method of payment. For exchanges, additional postage is charged. Please contact us for our headquarters address for returns and instructions on how to return to us for refund or exchange. Please follow these instructions carefully in order to obtain a refund or exchange. Failure to follow these steps will cause delays in issuing a refund or exchange.

Should any item purchased from us prove faulty or incorrect on receipt, please return it to us and we will replace it or provide a refund, including refund of your return postage expenses.


Colour Reproduction

Puddlebug makes every effort to display as accurately as possible the colours of our products that appear on our Website.  However, as the actual colours you see will depend on your monitor/screen, we cannot guarantee that your monitor/screen's display of any colour will be accurate.



If you have changed your mind and wish to cancel your order please advise us immediately after making your purchase.



All pricing is in Australian dollars. Prices are subject to change without prior notification and may differ from other sites or retail outlets that stock our products.


Privacy Policy

At Puddlebug we are committed to keeping your personal information confidential. We do not give your personal information to any other company or persons. Your information is used only to process your order efficiently.

We use Stripe for secure credit card payments, PayPal secure online payment system, and Australia Post for shipping.


Ethical Standards

At Puddlebug, we are strongly committed to adhering to and promoting fair labour practices and safe and equitable working conditions. Puddlebug has a close working relationship with both local and international suppliers and engages in a number of actions to help protect human rights: Puddlebug issue terms of trade to all international suppliers, which include requirements for social standards. The suppliers must comply with the minimum employment age limit defined by national law. The suppliers must comply with all laws regulating local wages, overtime compensation, and benefits. Employees must not be required to work excessive hours, including overtime. Suppliers must not use any type of forced labour. All conditions of employment must be based on an individual’s ability to do the job. Suppliers must provide an environment with no harassment or discrimination. Production conditions must be safe, clean and consistent with all current applicable laws and regulations. All suppliers, as a minimum, will meet relevant local and national environmental protection laws.

Puddlebug monitor compliance with the above, and we, or our representatives, may visit suppliers to ensure compliance with Puddlebug terms of trade. All suppliers are required to cooperate, and where there is non-compliance, failure to meet these requirements and no commitment to improvement, Puddlebug reserves the right to discontinue business with the supplier.



It is essential that all Puddlebug products are used only in the manner for which they are intended, and that care and common sense are used when in use of Puddlebug. To the extent permitted by law Puddlebug does not accept any liability for any damage or injury caused by the use or misuse of our products from our range and/or products ordered from this site. 

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